Frequently Asked Questions
(Q) Do you offer door to door services for exports and imports?
(A) Yes, we do that on request. We have a vast network of agents around the globe. To see which countries we currently have our representatives in, please see our website under 'Our Network'
(Q) Can you arrange to collect my shipment from my supplier overseas?
(A) Yes, we can do that easily as we have representatives in many countries around the world. See our website under 'Our Network'
(Q) How many days does it take to customs clear an air / sea shipment?
(A) For Air, it takes 2-3 days and for sea it takes about 5-7 days to clear as long as all the required paperwork is in order and is with us prior to the arrival of the cargo.
(Q) What documents are required from me for the customs clearance of my air / sea shipments:
(A) For Air shipments you are required to present an original Commercial Invoice, an Import License, a copy of your company's P.I.N. Certificate, a Certificate of Conformity and a letter authorizing Tradewinds to customs clear your shipment. For Sea shipments you are required to present an original Commercial Invoice, an Import License, a copy of your company's P.I.N. Certificate, a Certificate of Conformity, 3 Originals plus 3 Non Negotiable Bills of Lading copies and a letter authorizing Tradewinds to customs clear your shipment.
(Q) Are you able to apply for the import license for me?
(A) Yes, we can. We shall need a pro-forma invoice for your goods and a copy of your company's P.I.N Certificate to do that.
(Q) For the export of my personal and house hold goods, can you store the same in your warehouse for a while before I'm ready to receive them at the destination?
(A) Yes, once you release the goods to us, we can store them up until you are ready to receive them at the destination.
(Q) Apart from Dry Cargo, what other natures of cargo do you have experience in handling?
(A) We can handle live animal exports and imports, valuable and vulnerable cargoes such as currency, diplomatic mail, etc., aid and relief goods, fresh produce, flowers, meat and dairy products, dangerous cargoes and also human remains.
(Q) What makes Tradewinds Logistics Ltd stand out from the rest of the freight forwarders?
(A) All our operations staff have air side passes that give them access to the ramp, thus keeping an eye on your shipments up to the time they are loaded onto or off-loaded from the aircraft - A service not all freight forwarders are able to offer.